Queue System

  • Andrew Wong
  • 2 Sep 2020

NetQ Queue Management System consist of a few key components in the entire setup. The client facing part will be the Queue Display TV/monitor and the Ticket Dispenser. Both play an important role in giving prospective client an impression of the dynamism of the organisation. Let us take a look at Arrowlogic ticket dispenser today. Arrowlogic has 2 major types of ticket dispensers to choose from. They are our 8" Integrated Touchscreen Thermal Dispenser and our Kiosk type dispenser. Let us look at the difference and how they work.

In a situation when demand outstrips supply for a product or services, queues are formed to exercise human traffic control and reduce conflict.

8" Integrated Touchscreen Thermal Dispenser

Our 8'' Touchscreen Dispenser (TSD8000) is customisable to different client requirements. You can design the service selection page to be in line with your corporate image.

They are also able to handle services sub-menu and provide of additional services e.g. allowing clients to request for SMS reminders or to fill in details. An added-on function is that our TSD8000 allows clients to even fill in a travel declaration form on it before issuing a queue number. This saves a lot of time for organisations.

Typical layout with customisable buttons or use in line with company CI

Filling in details before collection of queue number

Aesthetically, it is attractive with its clean lines and integrated ticket dispenser. This will sit well with any modern interior design easily. It is also a perfect fit for installation with space constraint due to its small size. Furthermore, as it is Wifi-enabled, it can be having either a wired or a wireless configuration.

Lastly, there is an alert whenever the paper roll runs out to remind users to refill it so that operations will not be compromised. Paper rolls for TSD8000 are readily available in the market.

 

Kiosk Type Dispenser

Kiosk type ticket dispenser is fully customisable from hardware to software. You can either customised from scratch or select from a wide range of readily available stands.

Filling in details before collection of queue number

The performance for kiosk is much higher as it runs on #NetQ Qdisplay. You can design its functions and physical casing specifically to meet your needs. There is no limitation to the number of service buttons as long as the screen allows too.

A kiosk is usually around 1.5m, width and depth vary according to your requirements thus the size will definitely be bigger than TSD8000. As for the size of the monitor we will recommend it to be ranging from 15" to 22", which allows multiple service selections at sight and it is design to cater to larger traffic demand and semi outdoor environment. It is more impressive when it is placed at a lobby or at an entrance of a building.

Our Kiosk is designed with clean modern lines, it will blend in most office environment.

Depending on your budget and requirements, the above different types of ticket dispenser can meet most, if not all your requirements.

If it is the first impression that counts, the Kiosk will be an ideal selection and if space is a constraint, the TSD8000 will meet your space requirements.

Both are equally aesthetically appealing and match well with today's modern minimalistic layout.

If you have any enquiry on a #Queue #Management System, Drop us a mail at sales@arrowlogic.com.sg and we can propose the best solution that fits your requirements.

  • Joe Chua
  • 14 Aug 2020

Evolution Journey of Queue Management System

From the early stage to the modern digitalisation of a Queue Management system, the implementation of such human control mechanism has come a long way since the age all thanks to the industrialisation, change in human queuing behavior, market demand, technology availability and mass production which drives up consumerism.

In a situation when demand outstrips supply for a product or services, queues are formed to exercise human traffic control and reduce conflict.

Queue Poles

The simplest method of crowd control still used in current days. Easy to use, install and deploy but it is suitable only for smaller crowds. The major disadvantage of such system is the limitation of customer mobility since you always have to stay within the queue instead of having to move around while waiting for your turn.

Simple Service Queue System

It is the progress with technology that allow us to have the first analogue type queue system which we know of today. Widely used in the early 80s/90s, the system usually starts with single service only. The display uses one or a few 7 segment LED to alert the queue number being called. The audio is often limited to using simple piezo high pitch beeps.

Multiple Service Queue System

The major evolution that changes the outlook of the new format queue system comes when the development and availability of software driven demand intensify coupled with the dipping cost of LFD. Digitalising queue information, the user is now able to publish almost all directives and service information on the display. This leave the serving staff with better focus on their duty to serve which increases productivity. Bringing the system to the next level, the system can now interface with the various type of new technology like Touch-screen ticket dispenser, temperature scanner and QR code scanner.

At current, such Multiple Service Queue System is most commonly implemented in almost all organisation as it has been proven to be the most effective ways of human traffic control.

SMS Contactless Queue System

With an increasing pool of SMART PHONES users and a reliable means of SMS by most telco provider, this premium add-on system uses SMS to issue, remind and call for queues. The use of SMS reminder provides an ease to both counter staff and queuing customer as both are now given advantage in reducing chances of missed queue and full mobility to reduce overcrowding in the shop space. Such system is gaining further popularity in organisation with large service crowd as it is also under consideration to be a way to reduce the spread of diseases.

Cloud based Appointment Queue System

With increasing demand to reduce initial Capital Investment while improving crowd management, this is the most underrated queue systems which fully taps on the internet world. Unlike above systems where you need to be present to get a queue ticket. Appointment based booking system allow customer to collect or request for a queue number while on the way or even postpone your queue if you are caught up at the moment. It is a methodical way to manage queue with maximum efficiency and customer satisfaction. Both parties are able to dictate their preferred timings to arrive for the services they seek.

Our Latest Development

Arrowlogic starts building Multiple Service Queue System in 2008. Through the years we have developed a range of queue related products over the years that cater to different operation and organisations. Our systems are built on modularity and scalability as this will allow a client to only purchase what they need.

Our recent development in queue system has led us to develop a whole new platform of queue system called the NetQ Lite Web. It is a cost-effective system that tap into the existing way to manage queue and stem which we called it the NetQ Lite Web.

Throughout the entire process, there is minimal contact with the customer and also there is no dispensing of ticket which is environmentally friendly. There is minimal hardware required as it taps in the internet. Whether to request, call or postpone the queue.

  • Andrew
  • 16 July 2020

4 Industries that needs a queue management system post covid

After experiencing this pandemic virus, following social distancing norms is a key priority to reduce the risk of infection both within the premises of organizations/stores as well as in queues. With this we see an increasing need and importance for a virtual queue management system to optimise operations in their premises with a lesser volume of the crowd and following social distancing measures for the safety of everyone. We will discuss 5 industries that needs a queue management system post covid.

Healthcare- First of all, resources in this industry are fully subscribed due to this pandemic, as such we will need to optimise patient flow from the very beginning till the end. From when they enter the hospital/clinic for registration, to consulting the doctors/specialist, to their treatment, to collection and payment for medicine and finally exit. Patients are generally worried, stressed and sometimes in pain and the last thing that they would need is an unorganised and uncomfortable environment.

Food & Beverages restaurants- Next up, we all finally get to dine out and there was definitively a surge of diners who wants to eat out with their love ones especially stores like Haidilao, Korean BBQ etc just to name drop a few. With the pent-up demand and due to social distancing, the spaces to accommodate the diners are limited. As such, virtual queue management is to reduce not only the waiting time but more importantly the congestion inside the restaurants and physical waiting line outside.

Retails- Shopping online and shopping in retails will always have a different customer experience. As such, it is utmost importance for a queue management system to prevent overcrowding in a small retail space.

Gym- If you're a gym fanatic, government reopening the gym will be the happiest thing happened for you. As most gym spaces are quite crammed with all the gym equipment's with close proximity to each other, a queuing system must be in place to prevent a crowded and dangerous situation for people to work out. A good example that Active SG has done, which is a public gym for Singaporeans was that they have extended operating hours from 9pm all the way to 1am midnight across most outlets. Not only that, they have introduced a virtual queuing system in which users have to book their slots online. Slots are divided into 2-hour time slots each. Once the max capacity of booking per time slot has been reached, the time slot will be taken down from the mobile app, disabling users to book that particular timeslot, as such increasing safety for the public and all users.

  • Joe Chua
  • 16 July 2020

Managing Queue in the new normal

Singapore has entered phase 2 of Circuit Breaker. There are more people are coming out of their homes thus the risk of number of infections will go up. Dining and entertainment outlets are usually the first locations to get infected since they have the largest gathering of people in the longest possible time.

Keeping the numbers low.

To keep infections low will not only need good hygiene practise from the people but also require good management practise from businesses especially Food and Beverage industries. They are the ones which will see the greatest congregation of crowds during dining hours and dining crowds will be most susceptible.

So, what can be done to control infections?

Restaurants can limit the numbers of diners per table. By allowing a handful people at each seating table, diners are kept a safe distancing from another seating table. Diners to remove mask to eat only when food is served and immediately put it on after eating. This is to reduce the spread of microdroplets through the air. Encourage Diners to have an appointed time for dining instead of queuing to enter allowing diners to dine at appointed time instead of queuing.

Appointment based dining?

Limiting number of diners in a restaurant and requesting diners to take out their mask only when eating has already implemented. We will not be touching on it. Having an appointment-based dining experience is not new but it is definitely an interesting concept, especially during this period of time and it is a methodical method for crowd control and 100% traceable since numbers and name are taken down. Restaurants can even use it for data analysis on diners' preference, peak time slot for diners etc. Restaurant can do away with walk in, diners will come at appointed time. Diners can even plan their menu in advance so they will be able to finish dining in the shortest possible time. Appointment can be made online to make an appointment, place their orders and be served when they arrived shortly. All these will reduce the risk of infections and preventing the restaurants from shutting down due to outbreak at their premises.

Sound like a perfect system isn't it?

Unfortunately, the only downside with appointment-based dining is no show diner, which will cost the restaurant opportunity cost with walk in diners. Restaurants will no longer take walk in clients if it's tables are filled until it is freed up. This will cost restaurants the ability to turn a willing walk in diner into profit. We cannot do anything because of the nature of the system but we can find a solution to complement the system.

What can we do about walk in queue?

A walk-in diner process will always start with interested diner asking for a table and have to wait around until one is available. The thing with waiting around pose 2 problems.

1). The infection risk while #queueing.

2). The uncertainty of the wait.

If the #queue can be monitored remotely without having to queue around the restaurant then both problems will be resolve in an instant. No longer will diners have to monitor their #queues physically at the restaurants but whilst hanging in other places until the queue is called. This will disperse the very action of the spread of the virus, crowding. Having the ability to monitor #queue remotely will also remove the 2 main concerns of a waiting diner that is will I miss my #queue and the will the wait be long. Meaning If #queue can be monitored remotely means that I do not need to stick around and wait for my #queue and I may have to wait a long time but meanwhile I can run an errand whilst waiting which in turn I am willing to wait longer for a table thus a win-win situation for both diners and restaurants.

Conclusion

#Managing #queue is not new and it has been around for as long as we know. It has evolved over the years to reduce discontentment for people in the queue but with the new normal, it has a new and important role to assist in the fight against the #COVID-19 virus. As we progress on, we must keep the virus in check by doing our part. #SGUnited

  • Andrew
  • 24 Nov 2019

Type of Motivations and Causes of a long "frustrating" queue

People standing in an orderly line to make purchase.

Everyone hates queuing. We all love speed. We want to purchase our stuff online and receive it at our doorstep the very next day. None of us love to wait in line and waste our precious time. Surprisingly, queues have become increasingly regular across the world. Let's look at some motivations and causes for such queues. Would a queue system make life better?

Food and Beverage Industry

What's more satisfying than to try out the new F&B store that have just open up at your town. Best if it's an established brand or restaurant that you have ate overseas and is now available in your country. Check out openings like Burgers & Lobsters, or like A&W which are renowned in the world recently open in Singapore and the queue have been undoubtfully regularly long. Would a queue system make life better?

Celebrity Autographs

It is really normal when a celebrity is coming or have arrived for their fans to be begging for an autograph with pens and their merchandise. Long queues in the entertainment industry with raving fans are a common sight. Would a queue system make life better?

New Product Launch

Do you remember few years back whenever Apple releases their latest versions of iPhone? Long queues from raving customers will be outside the apple stores where they can wait more than 24 hours just to be the first few to obtain the latest products. Is there a better way for us to get our hands on the prized product? Would a queue system make life better?

Ad-Hoc Events

Events like these are massive where they will usually have tens of thousands of participants all gather to run at the same flag-off timing. From registration to bag drop-off to collection of runner pack- to flag off, long and chaotic queues will tend to occur often which will lead to dissatisfaction and complains of participants. As such, a good queue management system with online booking together with a good logistic team is needed for a smooth operation of the event. Would a queue system make life better?

Freebies or Promotion

FREE! Buy 1 Get 1 Free? Great Deals! Everyone love great deals and what is even better is if it's free. I can ensure you that a long queue would be guaranteed at such occasions. Would a queue system make life better?